GloraMD Face Serum offers a straightforward order tracking system to keep you informed at every stage of your purchase.
🔍 How to Track Your Order
Once your order ships, you'll receive a confirmation email with a tracking number and carrier link. Use that link to check your shipment status anytime.
If you didn't receive a tracking email, check your spam/junk folder first. Still can't find it? Email us your order number at support@gloramd-us.com and we'll look it up for you.
⚙️ How It Works
1. Check your email for the shipping confirmation with your tracking number.
2. Click the carrier tracking link to view live shipment updates.
3. If you need help, email support@gloramd-us.com with your order number.
🚚 Estimated Delivery Times
US Orders: Typically 5-14 business days after order processing (1-3 business days).
Total Estimated Delivery: 6-17 business days from the order date.
Shipping costs are calculated at checkout based on your location.
📋 Understanding Tracking Status
"Label Created" / "Pre-Shipment": Label generated but not yet picked up by the carrier. Updates within 24-48 hours.
"In Transit": Package is moving through the carrier network.
"Out for Delivery": Package is on the local delivery truck.
"Delivered": Package delivered. Check front door, porch, mailbox, or safe drop-off spot.
"Exception" / "Delay": Temporary issue. Usually resolves within 3-7 days.
🛠️ Common Order Issues
Tracking hasn't updated in 5+ days?
Email support@gloramd-us.com with your order number.
Package says "Delivered" but you can't find it?
Check with neighbors, around the porch, side gates, and mailbox compartments. If still missing after 24 hours, contact us for help.
Arrived damaged?
Take clear photos of the packaging and product. Email us within 7 days for a replacement.
💸 90-Day Money-Back Guarantee Reminder
Not satisfied? You're covered by GloraMD's 90-day money-back guarantee. Email support@gloramd-us.com within 90 days of delivery with your order number and reason for return. (Always confirm current terms directly with the brand.)
📞 Still Need Help?
📧 Email: support@gloramd-us.com
📞 Phone: +1 (212) 444-3144